Private Internet Access Review: In-Depth Tests and Ratings!

Private Internet Access (PIA) is one of the most comprehensive and affordable VPN services on the market. It offers unlimited connected devices and pricing plans that are up to 40% cheaper than most competitors. PIA provides servers in 91 countries, including exclusive coverage of all 50 US states.

This flexibility allows for fast connections to servers around the world, which both streaming enthusiasts and torrent users will appreciate.

One of its main strengths is its no-logs policy, which has been verified by independent audits and court cases where no user data could be traced. PIA uses powerful AES-256 encryption, supports both WireGuard and OpenVPN protocols, and protects you with features such as DNS leak protection and an automatic kill switch.

PIA also allows advanced configuration for tech-savvy users – from configurable encryption to port forwarding to split tunneling.

This level of control and customization makes it ideal not only for beginners, but also for advanced users who want access to maximum security on the Internet.

1. Key Features of Private Internet Access (PIA)

• Number of servers: 18,651 in 153 locations, 91 countries (including all 50 U.S. states)
• Unlimited device connectivity: Yes
• Encryption: AES-256, OpenVPN, WireGuard
• Supported platforms: Windows, macOS, iOS, Android, routers, Linux, Amazon Fire TV, Android TV, Apple TV
• Special Features: Port forwarding, Split tunneling, MACE (ad and tracker blocking), Static IP (extra charge), Multi-Hop

Private Internet Access is ideal for users who demand robust privacy, fast connectivity and flexible protection on all devices

2. Overall rating of Private Internet Access (PIA)

Private Internet Access is one of the top performers due to its combination of high performance, advanced privacy protection, and customizable features. Despite lower ratings in streaming, it excels in connection speed, security, and options for advanced users.

Overview of our evaluation

• Privacy and Logging Policy: 9.7/10
• Connection speed: 9.5/10
• Streaming: 7.8/10
• Security: 9.3/10
• Innovative Features: 9.4/10
• User-friendliness: 9.6/10
• Customer Support: 9.7/10

Benefits of PIA

✅ Verified no record retention policy
✅ Servers in all 50 U.S. states
✅ High speeds over short distances
✅ Unlimited devices per account
✅ Advanced level of customization and port forwarding

Disadvantages of PIA

❌ Limited access to global streaming platforms
❌ Smart DNS tool does not work with streaming apps
❌ Paid static IP address

Overall rating: 95/100, ideal for users who want maximum control over their VPN connection and a high level of security.

3. Privacy and Data Retention Policy

Privacy is of paramount importance to Private Internet Access (PIA). The service has a verified no-logs policy whereby no user data is stored or passed on to third parties. This policy has been repeatedly verified by independent audits and real court cases where PIA could not hand over any data because it simply did not have any.

Jurisdiction

The PIA is based in the United States, which may seem controversial at first glance due to the US membership of the Five Eyes alliance. However, thanks to a strict no-logs policy, this risk is minimised as PIA has nothing to hand over to government authorities or security agencies.

What data PIA collects

• Email address: to create an account.
• Payment information: when registering (credit card, PayPal, or anonymous cryptocurrency).
• Timestamps: Temporary logs for technical troubleshooting (automatically deleted).

If you want maximum anonymity, PIA supports cryptocurrency payments, eliminating the need to share personal information.

Independent audits and proven security practices

PIA regularly undergoes independent audits, with the most recent audit from Deloitte in April 2024 confirming compliance with no-logs policies. Historically, PIA has proven itself during several court cases where it has been unable to turn over any information, such as the 2016 seizure of servers in Russia and the FBI investigation.

The PIA also regularly issues transparency reports outlining the number of government requests to turn over data. So far, the PIA has not complied with any because it had no data to hand.

Result

Private Internet Access is a trusted VPN service that builds privacy protection on real-world foundations. With a proven no-logs policy, regular audits and anonymous payment options, it offers users a secure environment that eliminates the risks associated with data loss.

4. Streaming

Private Internet Access (PIA) is known for its focus on privacy and security, but it won’t disappoint those looking for a reliable solution for streaming the world’s popular platforms.

PIA seamlessly unblocks key services like Netflix (including the US library), BBC iPlayer, Disney+, Amazon Prime Video, and Hulu. This makes it a great choice for travelers and users who want unlimited access to popular content around the world.

Unblocked streaming platforms

Speed test results for streaming

With more than 18,651 servers worldwide, PIA provides fast connections suitable for streaming even in 4K quality.

Restrictions on streaming

However, PIA offers fewer optimized servers than competitors like NordVPN or Surfshark. Smart DNS functionality is missing, making it difficult to access streaming platforms on devices that don’t support native VPN apps (e.g. Apple TV).

Result

PIA is an excellent choice for global users seeking access to international streaming platforms. It performs exceptionally well with services like Netflix USA, HBO Max, Disney+, and BBC iPlayer, providing stable, high-quality streaming regardless of location.

Whether you’re traveling or simply looking to bypass regional restrictions, PIA ensures reliable access to key global platforms.

5. Private Internet Access (PIA) Connection Speed

Connection speed is a key factor in VPN quality, especially when streaming in 4K, playing online games, or using torrents.

With the WireGuard protocol and an extensive server network, PIA delivers stable and high speeds, even when connected to distant servers.

Speed Test Results

Connection Protocols and Optimizations

PIA supports key protocols to balance speed and security:

• WireGuard: A modern protocol offering low latency and high transfer speeds.
• OpenVPN: A robust protocol with top-tier encryption, though slightly slower than WireGuard.
• Customizable Encryption: Option to switch between AES-128 and AES-256 based on your needs.

Average Speed Test Results by Protocol

Conclusion

Private Internet Access provides reliable speeds for everyday use, whether it’s streaming in 4K, online gaming, or downloading large files.

WireGuard ensures the best balance between speed and security, while customizable server settings allow for real-time performance optimization.

6. Security Features of PIA VPN

PIA is known for its thorough protection of user data and top-notch security. It offers customizable encryption, leak protection, and a range of advanced features to ensure maximum privacy and safety.

PIA Encryption

PIA uses AES-256, a standard considered virtually unbreakable. Users can switch between AES-128 (for higher speeds) and AES-256 (for maximum security).

Supported Protocols

• WireGuard: A modern, fast protocol for stable connections and low latency.
• OpenVPN: A robust protocol for high-level security.
• No IKEv2: Older protocols have been removed to enhance security.

Kill Switch (Emergency Disconnect)

PIA offers a kill switch feature that protects you from data leaks by cutting off your internet connection if the VPN unexpectedly drops. This feature is available on all platforms.

Advanced Security Features of PIA

• DNS, IPv6, and WebRTC Leak Protection: Automatically ensures that your IP address remains hidden.
• Port Forwarding: Enhances speed and connectivity, particularly for torrenting.
• MACE: An integrated ad and malware blocker.
• Open-Source Applications: PIA has made its code publicly available for greater trust and security auditing.

Obfuscation (Traffic Masking)

Although PIA does not have dedicated obfuscated servers like some competitors, its SOCKS5 and Shadowsocks proxies can be used to bypass censorship in countries with restricted internet access.

Conclusion

PIA delivers a superior level of protection, ensuring that your data is securely encrypted and protected from leaks.

With features like MACE, customizable encryption, and a kill switch, PIA is the ideal VPN for those who need reliable security for daily use as well as for demanding tasks like torrenting.

7. Server Locations and Availability

PIA offers one of the largest server networks on the market, with over 18,651 servers in 153 locations across 91 countries. This extensive coverage ensures stable and fast connections, not only in major cities but also in more remote areas.

A unique advantage is the availability of servers in all 50 U.S. states, making it ideal for unblocking location-specific content.

Number of Servers and Global Coverage

PIA covers all key regions: Europe, the Americas, Asia, and Oceania. The servers are strategically distributed to minimize latency and maximize performance.

Specialized Servers and Optimizations

• P2P Servers: Optimized for fast and secure torrent downloads.
• Static IP Servers: For an additional fee, you can set a dedicated IP address, useful for accessing sensitive online services such as banking.
• Port Forwarding Servers: Designed to improve speed and connectivity, especially for torrenting or accessing home networks.

Result

With more than 18,651 servers in 91 countries, PIA is one of the VPNs with the largest coverage in the market.

With servers optimized for different purposes, it offers reliable connections for streaming, P2P and other online activities without interruption.

8. Device Compatibility of Private Internet Access

PIA is fully compatible with most common platforms, including computers, smartphones, tablets, smart TVs, and routers. It provides applications for a wide range of devices and allows unlimited simultaneous connections on a single account, making it ideal for households or tech-savvy users.

Supported Platforms and Devices

Connection Options and Special Features

• Unlimited Simultaneous Connections: Protect all your devices at the same time without needing to disconnect any.
• Router Support: PIA can be configured directly on routers, automatically securing all network traffic connected to Wi-Fi.
• Split Tunneling: Choose which apps should use the VPN and which should connect directly to the internet.

Additional Benefits

• Settings Synchronization Across Devices: The app remembers your last used servers and settings.
• Quick Connect Option: Automatically selects the nearest and fastest server.
• Browser Extensions: Available for Chrome and Firefox for easy browser-level security.

Conclusion

Private Internet Access offers high compatibility, although it lacks Smart DNS support for devices like Apple TV and gaming consoles.

Its main advantages include unlimited simultaneous connections and easy router configuration, allowing you to secure your entire home network with a single step.

9. User Interface and Applications

PIA offers applications with a minimalist design and an easy-to-use interface that suits both beginners and advanced users.

All settings are easily accessible, and the apps are available across major platforms—Windows, macOS, iOS, Android, and Linux.

App Design and Clarity

PIA apps focus on simplicity and clear organization:

• Quick Connect: Automatically connects to the fastest server.
• Server Selection: Option to filter servers by country, speed, or favorites.
• Dark Mode: Comfortable display for nighttime use.
• Customizable Interface: Option to hide or show advanced settings.

Language Availability

PIA supports multiple languages, and switching between them is easy and intuitive through the settings.

App Speed and Launching

The PIA app launches quickly, and connecting to remote servers takes only a few seconds. Switching between servers is smooth without requiring a restart.

Browser Extensions

PIA provides extensions for Chrome, Firefox, and Opera, encrypting traffic directly in the browser. These are ideal when you only want to secure your browser, such as when using public Wi-Fi networks.

Special Connection Modes

• Port Forwarding: Enhances speed for torrenting.
• Split Tunneling: Allows you to specify which apps or websites bypass the VPN.

Conclusion

Private Internet Access offers intuitive and fast applications that make securing all your devices easy.

Its browser extensions, quick connections, and user-friendly interface make PIA an excellent choice for both beginners and tech-savvy users.

10. Torrenting

PIA ranks among the best VPNs for torrenting due to its unlimited P2P access on all servers, high speeds, and privacy-focused features. Unlike some competitors, PIA also offers port forwarding, which improves download efficiency.

Torrenting Benefits with PIA

• Unlimited Data Transfer: No restrictions on downloading large files.
• Port Forwarding: Increases peer connections, enhancing torrenting speed.
• Kill Switch: Protects against IP leaks if the VPN connection drops.
• DNS Leak Protection: Prevents your ISP from monitoring your activity.
• MACE: Blocks ads and malicious websites on torrent platforms.

Torrenting Speed Test

On the nearby server, we downloaded a 3GB file in under one minute, while the download on the distant server in Australia took approximately 6 minutes.

Missing Features

PIA does not offer static IP servers specifically optimized for P2P, but its port forwarding capability compensates for this limitation.

Conclusion

Private Internet Access is an ideal VPN for users seeking a secure, fast, and customizable environment for torrenting.

With features like port forwarding, a kill switch, and leak protection, you can enjoy hassle-free downloading of even large files.

11. Special Features

PIA offers a range of features that enhance security, performance, and customization. With advanced tools like port forwarding, MACE, and open-sourced applications, it’s perfect for users who need more than just basic protection.

1. MACE – Ad and Malware Blockin

MACE automatically blocks ads, trackers, and malicious websites. This feature protects you while browsing the web and is especially useful on sites with aggressive pop-up ads.

2. Port Forwarding

This feature improves P2P connection speeds by allowing direct connections to more peers. It’s beneficial for torrenting or remotely accessing home devices.

3. Split Tunneling

With this feature, you can specify which apps or websites should use the VPN and which should connect directly to the internet.

4. Dynamic IP Address Rotation

PIA automatically changes your public IP address during the connection, increasing anonymity and preventing activity tracking.

5. Open-Sourced Applications

PIA’s application code is publicly available, enabling independent audits of its security mechanisms and increasing trust in the service.

6. SOCKS5 Proxy

PIA offers proxy servers that can be used to improve torrenting speeds or bypass geo-restrictions.

7. Customizable Encryption

Switch between AES-128 for higher speed or AES-256 for maximum protection, depending on your needs.

Conclusion

With its comprehensive feature package, PIA is ideal for users who need not only top-notch security but also flexible tools for specific online activities.

MACE, port forwarding, and split tunneling contribute to a smooth and secure internet experience.

12. PIA price and subscription

PIA is one of the most affordable VPNs on the market, especially with its long-term plans that offer great value for money. With unlimited connected devices per account, you can enjoy protection for all of your devices at no additional cost.

PIA Pricing Plans

Note: Prices may vary depending on current discounts and promotions.

Value for Money

The long-term subscription at $2.03 per month is up to 40% cheaper than the industry average. PIA offers rich features, such as port forwarding, leak protection, and a verified no-logs policy.

Trial Period and Money-Back Guarantee

• 30-Day Money-Back Guarantee: Get a full refund if you’re not satisfied.
• Free Trial: Currently not available, but the 30-day refund policy provides sufficient time for testing.

Payment Options

PIA supports a wide range of payment methods:

• Credit and Debit Cards (Visa, Mastercard, AmEx)
• PayPal
• Cryptocurrencies (Bitcoin, Ethereum, Litecoin) – for anonymous payments
• Amazon Pay

Additional Packages

PIA does not offer comprehensive security bundles like some competitors, but its customizable encryption, port forwarding, and MACE features effectively reduce the need for additional antivirus or advanced security services.

Conclusion

Private Internet Access is an excellent choice for users seeking a low-cost VPN with high-level security.

With flexible payment options and a low long-term subscription price, it offers one of the best value-for-money deals on the market.

13. Customer Support of PIA VPN

PIA boasts reliable 24/7 customer support that responds quickly to inquiries and technical issues. It offers multiple communication channels and detailed online documentation suitable for both general users and advanced technical needs.

Available Customer Support Channels

Live chat is the fastest way to get help, while email support is ideal for more complex queries.

Quality of Customer Support

PIA provides professional and friendly assistance with clear instructions and detailed guides. During testing, we received precise information on configuring the VPN on routers and optimizing the connection when facing speed issues.

Knowledge Base and Guides

PIA offers extensive online documentation, including:

• Installation Guides: For various platforms such as Windows, macOS, Linux, and routers.
• Troubleshooting: Solutions for slow connections, DNS leaks, or streaming issues.
• Manual Configurations: OpenVPN, WireGuard, and other protocols.

Practical Experience

When facing streaming issues with Netflix in the U.S., support quickly recommended specific servers, which resolved the problem. Switching from OpenVPN to WireGuard during optimization improved speed by 42%.

Conclusion

Private Internet Access excels with prompt 24/7 customer support.

Its live chat and extensive guides ensure users can quickly resolve both common and technical issues.

14. Summary and Recommendation for PIA

PIA is one of the best VPNs for users seeking reliable privacy protection, high speed, and flexible customization. It offers excellent value for money, especially with long-term plans and its extensive server network.

PIA Strengths

✅ Verified No-Logs Policy: Repeatedly confirmed through audits and court cases.
✅ Unlimited Connections: Protect all your devices with a single account.
✅ Port Forwarding: Improves torrenting speeds.
✅ Extensive Server Network: Over 18,651 servers in 91 countries, including all 50 U.S. states.
✅ Cryptocurrency Support: Allows for anonymous payments.
✅ MACE Blocker: Blocks ads and malicious websites.

PIA Weaknesses

❌ No Smart DNS: Cannot be used on devices that don’t support VPNs.
❌ Streaming: Limited access to some global platforms.
❌ Static IP at Extra Cost: The additional fee may be a disadvantage for users needing a dedicated IP.

Who Is PIA Best Suited For?

• Torrenting Enthusiasts: Thanks to port forwarding and high speeds on P2P servers.
• Tech-Savvy Users: Wide configuration options, including encryption and protocols.
• Privacy Seekers: With a verified no-logs policy and independent audits.

Alternatives to PIA

• ExpressVPN: Ideal for those needing top-notch global connectivity and stability.
• NordVPN: Offers advanced features like Double VPN and Threat Protection.
• CyberGhost: A great option for beginners with a simple interface and servers optimized for streaming.

Overall Rating: 95/100

Private Internet Access is an excellent choice for users seeking a powerful VPN with low costs, strong security, and customization options.

With a 30-day money-back guarantee, you can try it risk-free.

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